Privacy Policy

1 Who we are

Eplex AI ("Eplex AI", "we", "us", "our") operates www.eplex.ai. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Contact details
Email: contact@eplex.ai

2 What personal information we collect

On this landing page we collect only:

Anonymity option – You may contact us anonymously or using a pseudonym by emailing contact@eplex.ai from a non-identifying address. However we may be unable to respond fully without contact details.

3 Why we collect and use the information

We collect and use the information only to: respond to your enquiry; analyse aggregated, de-identified traffic to improve the site; and comply with any applicable law.

4 Disclosure

We disclose personal information only to:

• • Australian-based employees who handle enquiries;
• • Our website host and analytics providers located in the United States and European Union (standard contractual clauses and access controls limit their use of the data);
• • Government agencies if required by law.

We do not sell or rent your personal information.

5 Cookies and analytics

The site uses only basic cookies for security (Cloudflare) and anonymised analytics (Google Analytics with IP-masking). You can disable cookies in your browser, but the site may not display correctly.

6 Data security and retention

Enquiry-form data is held in Australia on encrypted servers and deleted 12 months after our last correspondence with you, unless we are legally required to keep it longer.

7 Access and correction

You may request access to, or correction of, the personal information we hold about you by emailing contact@eplex.ai.

8 Notifiable Data Breaches

If we experience a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in line with the Privacy Act.

9 Complaints

Please contact us first if you have a privacy concern. If you are not satisfied, you may lodge a complaint with the OAIC (www.oaic.gov.au).

10 Changes to this policy

We may update this policy to reflect operational or legal changes. The "Last updated" date will tell you when changes were made.